How to Reset & Recover Your Password
Step-by-step instructions for resetting your ExBoard AI account password using email OTP verification and setting a strong new password.
Guide Steps Overview
Step 1: Go to the Forgot Password Page
Request password reset
Click 'Forgot your password?' on the Sign In page or navigate directly to /forgot-password. Enter the email address registered with your ExBoard AI account.
Step 2: Enter the 6-Digit OTP Code
Check your email inbox
Open your email to find the 6-digit security code. Enter it on the verification screen. If you don't receive it within 60 seconds, check spam or click Resend OTP.
Step 3: Create Your New Secure Password
Set new credentials
Enter your new password and confirm it. Ensure it meets the security criteria (at least 8 characters, with letters and numbers). Click 'Reset Password' to log in immediately.
Frequently Asked Questions
How long is the password reset OTP valid for?
Reset OTP codes expire after 10 minutes for your account security. You can request a fresh code anytime if it expires.
What if I forgot my registered email address?
If you are linked to a school classroom, your teacher or institute administrator can look up your registered account identifier from the Teacher Console.
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